27 comments

• 

  Calvin Hoyle

  2 years ago

  Our credit card had been charged several $5.00 charges that we did not authorize. We would like to hear from you to see how this is happening. Please do not arthorize any more purchases.
  
  We expect to hear from you very soon to get this matter corrected.
  
  Thank you,
  Mr. Hoyle
  reply
• 

  Kerry Lindstrom

  1 year ago

  Just like the response above by Calvin Hoyle......My credit card had been charged several $5.00 charges that we did not authorize. We would like to hear from you to see how this is happening. Please do not authorize any more purchases.
  
  We expect to hear from you very soon to get this matter corrected.
  
  Thank you,
  
  Kerry Lindstrom
  reply
• 

  EVA

  1 year ago

  Same as above.
  reply
• 

  Knut

  1 year ago

  Same here! What in hell is this? I've never ordered something from this site or any other charging me 5$.
  reply
• 

  James

  1 year ago

  Same here too.
  6 entries against VISA card @ $5USD over 4 days......
  Wp-Runescape-Games-By-Jagex William Morrigb
  Grilled my 10 year old but he enphatically denies!
  How did it come up?
  reply
• 

  jurgen

  1 year ago

  Same here! What in hell. I’ve never ordered something .
  reply
• 

  Jurgen Verkoelen

  1 year ago

  Oeeee I'm so angry ! I'm happy that I find this here : we have the same problem : 1 entry against VISA Card. Nobody gave his authorisation... so what's going on ???
  reply
• 

  Jurgen Verkoelen

  1 year ago

  UPDATE 27/9/07
  
  My wife called VISA. We blocked the Visa immediately and we ordered a total other new banc card.
  We submit a fraude file to VISA because we would like to have that money back.
  I would like to advise to do the same thing by you.
  reply
• 

  Mike Greenwood

  1 year ago

  I too have been charged 4 x $5.00 on at least 2 Credit Card Statements. My company is pursuing this with intent of legal action. This is not only fraud but also interstate or international fraud. Federal implications.
  reply
• 

  Jenn

  1 year ago

  This has also happened to me, I was forced to order a new card and can not get the money back, absolutely fraudulent and someone should really report this to news media
  reply
• 

  Jurgen Verkoelen

  1 year ago

  Jenn, I don't understand : why can you not get the money back ? As I said, VISA is busy with my file and I really expect that amount back.
  
  I had also contact with the customer service from that game, but when I explained the problem AND when I mentioned that the fraude file is by VISA, the communcation stopped. VERY VERY strange !
  
  In the mean time, I reported this already to WatchDog (Television UK).
  
  I also tried to contact the other people here, but only 1 person has left his email here and I got no response back.
  reply
• 

  Jurgen Verkoelen

  1 year ago

  Where there's a will, there's a way .... we got our money back, halleluja.
  reply
• 

  Jajex

  1 year ago

  just to let you all know that this is caused by runescape automatic payment when you sign up for the game everyone would call runescape.
  this is caused by you entering your card info on their site. they will then automatically charge you for members access to this game. 5 dollars a month. good luck and talk to your kids
  reply
• 

  Jurgen Verkoelen

  1 year ago

  @JAJEX
  
  As I said (and others here) : my son is NOT responsible for this credit, neither do I ! My child has no access to our credit card, so... how can you explain the credits ?!
  reply
• 

  sandra

  1 year ago

  I really need to know how can i stop you from taking 5 dollars a month fromplease contact me soon i want my visa card, i just but something for my son for one time onlu and now in several statements i have this problem. Please contact me soon i do not want you to keep robing me like that. Thiefs.
  reply
• 

  MERCEDES DORADO

  1 year ago

  I tried to cancel my kids membership but some people stole his password! I need help finding those people. the website they probably stole my son's account on is superscape.redirect.hm, known as runscape 3 to hackers. They're still charging me! please help by telling me jagex's phone number to ask if i could have my son's account password. Don't charge me jagex until i get his password back! His name is moneybagz131
  reply
• 

  Deanne Petras

  1 year ago

  What is this $5.00 charge coming out of my checking account? Please do not charge anymore and send me a phone number!
  Deanne Petras
  reply
• 

  Keith Beal

  1 year ago

  My daughter plays rune-scape - this is them
  reply
• 

  Keith Beal

  1 year ago

  Jagex operates runescape
  reply
• 

  ALLAN PHAM

  1 year ago

  I got the same problem. I report to the bank, but they still charge $5 to my Credit card.
  
  I just cancell my credit card. I suggest you call your bank to cancell your.
  Your credit info. might have been forwarded or stllen to hackers.
  
  Good luck
  reply
• 

  Dot

  1 year ago

  You have made unauthorized transactions on my Visa card. This is left. I want my money refunded or I will have no alternative than to contact the authorities!
  reply
• 

  Jurgen Verkoelen

  1 year ago

  billingsupport@jagex.com
  
  Use this address for your complaints and don't forget to block your credit card !
  reply
• 

  Dillon19910

  8 months ago

  Like stated, This only happens if your credit card is used to buy a membership for Runescape which is run by Jagex Ltd.
  
  They are a legitimate gaming site that does not hack or cheat you in anyway. so don't expect to be able to sue Jagex. Any problems you are having with random charges you do not know about likely means someone got hold of your credit card. And for the adults ignorant enough to think that your sons and daughters can't get to your credit card.... They are cleverer then you think and you often leave the door wide open for it.
  
  As for anyone who has had their kids account stolen. There are ways to get it back on the website, but if that fails then please cancel your card and READ THE RULES ON HOW NOT TO GET SCAMMED OR HACKED.
  
  And last, to anyone planning to sue Jagex, Your suing them for what? $5-$20? Do you even realize how much court costs are? Or a lawyer?
  reply
• 

  Verkoelen

  7 months ago

  Dillon 19910 : don't blame the kids ! I know for more than 100 % that my son was too young to do anything wrong. Nevertheless I can say to everybody : my son started using another PC (= a PC were I don't use/save my credit card info) and this solved this kind of problem. Hallelujah !
  
  Jagex reimbursed me immediately.
  reply
• 

  Jelani

  6 months ago

  Dude ur a tool i play runescape and its obvious that your kids (who cares how old they are can get ur creditcard) i got my own moms credit card when i was like 12,i was smart enough to do it at 10 or 9 . So its either your kids or someone stole your card. Best thing to do is to go tell ur bank to not accept payments from them,or the credit card company.
  reply
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  Jelani

  6 months ago

  the best thing to do is to do what Jurgen did.
  reply
• 

  Crimsonrazac

  5 months ago

  Dillon19910 is right.... Can't always trust what your kids say anyways :)
  reply