5 comments

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  Chuck Gribaudo

  1 year ago

  Verizon's technical support rates a D- on a good day. Responses are generic. I was having throughput problems with my laptop in Dallas. The week before on vacation in Baltimore a POTS line & 56 kb modem spooled up reasonably well for common applications like email, banking, credit card log ins etc. Back to Dallas and time outs, spool up web pages at 160 seconds plus. Tried to use speed optimizer and told me my XP sp2 laptop couldn't access speed optimizer because because speed optimizer only works with 98, 2000 & XP. Same problem with QUICK Support and SYSTEM STATUS except the IE6 on my laptop wasn't recognized. Forray with technical support was useless. Told them I suspected a server problem serious server problem. Guess what? Everything works beautifully at 4:00 am. Regarding download speeds when you finally get connected it is fast. It's that getting connected may mean I'll be drawing Social Security benefits during the wait period.
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  SPaulDev

  1 year ago

  I have had Verizon FIOS for 2+ months. Despite wasting hours with their customer service, my downloads average 300 kbps according to SpeedTest.net. My experience says Verizon FIOS is much, much slower than the cable service I used to have in CT.
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  KarenK

  1 year ago

  Well, despite YOUR glowing review, I must speak about the absolute non-professionalism of the techs who installed FiOS in our neighborhood. WITHOUT checking, they would drill through walls with known electrical cables, and my neighbor had to repair a wall himself (the techs said it wasn't their fault his house was damaged) when they decided the best placement for his cablebox was in his living room. He's extremely upset with the entire situation as the box is an eyesore.
  
  In my parent's house, they installed FiOS in the garage, out of sight, out of mind. We were happy about that. Except... with the TV box the remote for the TV is so poorly programmed, you need to sit down and click STB (for the cable) then power, then TV then power repeatedly to actually turn the TV off. As for the internet? On my wireless laptop, if I move my laptop where it stands, two inches in any direction, my connection stops. Places where my connection was no problem with Adelphia/Time Warner, with a very strong signal, I can't get a signal. At all. I have had NO problems connecting elsewhere, WiFi hotspots, back at my own apartment, etc. I know it's not my computer. I know it's not my wireless card
  
  And to top off all of this? Verizon was responsible for jackhammering into areas of the street that had been ruled unsafe to do so with stress points in the hillsides.
  
  Thanks, but I'll pass on Verizon...
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  Sachin Agrawal

  11 months ago

  God, The customer service is do horrible. It will ask you set of 100's of question you endup reaching a wrong department. Same set of questions are asked again and again in vain to reach the wrong department. Why do this people make it so difficult to reach them. Charge me another couple of bux and provide me a good customer service. I wish I had a choice I would have never choosen Verizon....
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  Eric

  6 months ago

  I have Verizon Fios in my apartment (Maryland). It took some time to get the network installed in buildings that were clearly overbuilt but after the initial headache of laying the conduit in the walls, the rest of the installation was smooth. Had the service for about a year now. The Fios TV is OUTSTANDING... the FIos internet is INCREADIBLE. I have the 20/5 speed package and consistantly peg the network at that speed. There has been ZERO down time since it was installed. The other reviews are correct when they say the 800 number / customer service / can be a tad frustrating but let's deal with facts.. is Comcast any better? I think not. Well worth it guys.. grab it if ya can.
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