79 comments

• 

  G. Emmens

  3 years ago

  Hello,
  
  Thx for the tip of the reset thingy. It worked like a charm.
  My Zen crashed when I tried to make it stretch a video to full screen.
  I'm wondering however why I could not find this solution in the booklet nor on the Creative website.
  It IS a great little toy, but my enthousiasm has weakened somehwat by this crash. Thx again.
  G. Emmens, the Netherlands
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• 

  Lauren

  3 years ago

  Hi
  
  Thanks for the help. Mine crashed when shifting through songs on random repeatedly and resetting seemed to do the trick.
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• 

  Ariel

  3 years ago

  I did that so many times... but now i have the screen of death! It froze on me and then i reseted,,, What do i do next??? It says i have a harddisk error, i tried loooking for help but i can't seem to find a one answer solution.
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• 

  Cynthia

  3 years ago

  Hey... I used the reset button but now it freezes when rebuilding.... I have tried it over an dover but freezes in the same place. Any advice? Thanks most appreciated
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• 

  Sara Cate

  2 years ago

  By the way, G. Emmens, this Reset information IS outlined in the Creative Vision M booklet.
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• 

  Mike

  2 years ago

  Mine won't start, it crashes on bot, gets to the ZEN screen and hangs, Ive tried resetting, tried rebooting, run a scan disk, but nothing it keeps hanging in the same place, so I cant even turn it off!
  
  Has anyone had this problem?, any ideas?
  
  I found the recovery menu by accident (Hold the power button to the right and you hit the reset button, and you get a recovery mode menu)
  
  I'm thinking the next step is to replace the firmware, but im a litte worried it may kill it completely, then there is always the last resort option of formating it and starting again!
  
  Im finding the unit to be quite unsatisfactory as it hangs often, especially when synching with my laptop!
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• 

  TJ

  2 years ago

  My Zen Crashed while I was rapidly changing songs in the gym, when I reset it, the library rebuilt, and it came back on, but all my playlists and half of my songs had disapeared... very very disapointing as this is my 2nd Creative Zen Vision M, worse now, It won't sync up to my computer, or Napster, so I can't get my playlists back!!!
  Any one know how to do a hard reset? Hopefully that will help...
  Thanks TJ~
  ps, if it didn't break down, I would LOVE this thing...
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• 

  Joergen

  2 years ago

  My Vision:M crashed while i was changing song at home. I have tried everything, "Reebot", "Clean Up", "Replace Firmware", even "Format All" won't work,everytime I try this message, "Harddisk Error" pops up. It also makes weird sounds. It's ******** irritating.
  
  If somebody knows what to do please post it here!
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• 

  Kaylie R.

  2 years ago

  Thank you so much for the tip!!! I was absolutely distraught when it froze...
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• 

  Pasqualo

  2 years ago

  My Vision M crashed when I dropped it... STupid, I know, but still. So, when I turn it on, it has some sort of disk error. I get the options like 'reboot', format all' etc, but the device won't respond to any of these. I too get the 'Harddisk error' on the screen, so think something inside has shot loose, not sure what. Anyone has a clue?
  
  (JOERGEN: does this sound like the same problem you have?)
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• 

  Moori Hydrose

  2 years ago

  Mine also crashed while I was rapidly changing songs in the shuffle mode. It seems like this thing likes slow handling of its controls. It gets overwhelmed if too much commands are given to it in a short time.
  I feel let down by creative after paying over 200 USD for this thing.
  Mine sprung back to life after I hit the reset button using a staple, It went into rebuiding mode and then everything is normal.
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• 

  joel

  2 years ago

  that helped big time!!!!!!!!!!!
  thanxs!!!!!!!!!!!!!
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• 

  Bonnie

  2 years ago

  After downloading a video from my computer and watching it. I turned my zen m off. I went to turn it on a few minutes later and it won't turn on. When I plug it into the computer it won't recognize that anything is there and it only shows a blue light when I plug it in the wall. Any suggestions?
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• 

  LeeM

  2 years ago

  my Zen crashed and from that moment, i wasnt able to connect it to my pc anymore, i can connect it to load up the batterys, but the program doesnt recognize it.... guess the only thing left to do is format my pc.... (again :/)
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• 

  George

  2 years ago

  Hey, Thanks so much for making this! Saved my life! Haha - my Zen was frozen on a video I hadn't converted properly and I Googled "reset zen vision m" and this page came up! Woo-hoo!
  
  Thanks again,
  George
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• 

  Jane Insane

  2 years ago

  Thank you! Mine crashed when I was watching a video and tried to go back to the menu..but your tip made it work again! Weee! :D
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• 

  zadovoljni korisnik tudjeg zen

  2 years ago

  Thanks man!
  F*ck it, how didn't I get the idea of searching for reset hole :)
  thanks once more!
  reply
• 

  Woo

  2 years ago

  Mine crashed so often i had to send it off to get repaired. Then they sent me another one, and the same thing happened. Then they sent me yet another one, and the same thing happened. I got my money back eventually and spent it on an ipod!
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• 

  Jess

  2 years ago

  Hey thanks for the info, I swear I looked over the player for the reset button but in my haste couldn't see the thing. Worked like a gem though, went straight to a song after loading, be patient with it though, just let it do it's job as it will hold on the formatting at 100% completed for a few minutes.
  
  With the software for the player, I just couldn't stand how long it took to format everything and then wouldn't put the music on the player. It was rivalling the iTunes for "run by The Man" award... I downloaded Media Monkey and have never looked back. With Media Monkey you can set it to only load your selected playlist, it reads other lists on your computer that you can load up and you can set it to automatically sync your different devices to different lists and settings judging by which you plug in.
  
  I went through an iPod, a toshiba Gigabeat and a Zen before deciding on the Zen (harder to navigate but 10 times better battery life). The iTunes updated software doesn't read 80% of the music on my computer, whereas the older version of iTunes did (don't be fooled by this), even if you buy the music from them, it won't work if they think it's too old. The Zen software loaded a few more songs but duplicated everything to the point where I had 600 songs but only because it duplicated everything by 3 (and I have way more than 200 songs). The Gigabeat was perfect with everything but the battery would die in 4 hours, wouldn't hold battery on switchoff-same as the iPod- and the fidelity was poor to the point where I could hear the faintest crackle (if you love your music to sound perfect, I don't recommend this device).
  
  I almost gave up on MP3 devices after this escapade but thanks to an unknown persons advice on the Media Monkey I can sleep at night. Good luck!
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• 

  Giovanni

  2 years ago

  I thought the m vision crashed only occasionally.
  It does even after converting the files with the creative software.
  trying to solve the prob I´ve downloaded the last firmware but it doesn´t work. It really drives me up the wall!
  It´s hard to believe but Creative, house of the sound blaster, had put on the market a device which costs me 230 Euros without testing it properly.
  It´s a shame. Will sell this crap soon.
  reply
• 

  Vinicio

  2 years ago

  Hello after being connected to the USB port, I unplugged it, and now, it only shows the blue power on light, but nothing else, it charges, but nothing else, is not being recognized by the computer, it makes no spinning sound.,..nothing...only the blue light of the power on...I tried powerbutton+reset..but nothing...someone has a tip? I already dissabled it and reseated everything...but same issue...
  
  Thanks!!
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• 

  sean

  2 years ago

  mang wont turn on can some 1 help me
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• 

  shiori2525

  2 years ago

  My Zen Vision M crashed for the first time after changing songs in shuffle mode and I didn't know how to do because it still had a lot of battery left. After I pushed the reset button, it came back in normal condition. Happy. heehee
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• 

  Laura

  2 years ago

  hi, this is my second 1, the first jus went all stupid and the screen had black and white lines going all the way across, and now my second 1 has just frozen,finished playing the song but woudnt let me do anything, the reset hasnt worked on either. i took the first 1 back and this is why i hav a second. i hav only jus gt this second 1 back about 2 days ago. any hints or anything?
  should i let the battery run its self out and see frm there onwards? please let me no thnx x
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• 

  Lordmazer

  2 years ago

  Also for recovery mode hold the power slider towards the power icon and then pin prick it in its hole. The recovery screen will come up.
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• 

  roman

  2 years ago

  Worked great, used a toothpick, (all I had at the time), and it reset perfectly and as far as I could tell, I did not lose anything, but of course time will tell as I start looking, something may have gone away.
  
  This thing is all I did was hit pause and suddenly it went south. First time in 6 months that I have had any issues at all.
  
  Thanks for the great info.
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• 

  rod

  2 years ago

  Dang thanx dude i froze my dad'd vision m and i dint want to tell him, i was hecka worried cause he didnt buy insurance for it and when i hooked it up to the computer nothing would happen so i went online and found this website and i did what u told me and it worked and i guess my dad will never have to know huh?
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• 

  Priyanka

  2 years ago

  Thankx a ton dude.....
  was really worried when it just hung while i was playing a movie....
  will have a good night sleep now.. thanks again!!
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• 

  Josh

  2 years ago

  Ok, my Zen Vision:M froze up, so i reset it. But then all it showed was the ZEN logo when i turned it on.
  here's a couple of tips on fixing it if you have this error:
  
  first try the "clean up" option
  
  If that doesn't work download the latest version of firmware from the Creative website and try installing it on your player
  If that doesn't work, try installing the firmware onto your player via a computer that doesn't have the Creative software installed
  
  finally, if that doesn't work, select the "Format All" in the recovery mode
  
  If that doesnt work, repeat the above steps
  
  and if that doesn't work, email Creative
  and if they send the usual bull
  ask for a new one or a refund
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• 

  Jennifer

  2 years ago

  i have a problem that is similar to what other people have experiance. One day my Zen Vision M crashed, so i pushed the reset button. After that half of my songs were deleted and all my videos. Even videos that were already put on there when i got my zen were gone. Now my computer wont recognize my zen. It will still charge. What sould i do? Should I send it in to get repaired?
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• 

  Bobby

  2 years ago

  Dude,
  
  Thank you so much. Couldn't get the computer to recognize my player and it kept trying to rebuild to no avail. Using the reset, I was able to load new firmware and format the hard drive. Gotta reload 50 GB worth of stuff, but a small price to pay to have my baby back.
  
  Thanks
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• 

  Olllie boy

  2 years ago

  Same problem as Jennifer, I've contacted Creative support, so I'll see what happens.. let you know when I find something
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• 

  ryan

  2 years ago

  my creative vision m has tottally freezed.
  i have resetted it numerous times but last week it kept on stopping 3/4 of the way on the rebuilding. but i solved that by doing the clean up and then rebooting on the recovery mode...
  but today it froze and i did the reset thing again and it froze half way on the rebuliding so i tried the recovery mode and clean up and reboot but it came back on the recovery mode after being switched off :(
  i then pressed reload firmware and plugged my device into the usb slot and went onto the creative firmware website and downloaded it. it told me to plug in my device , but my device was already plugged in.. so what is a solution towards this problem??
  someone please help me !
  thanks :D
  reply
• 

  HumanTorch

  2 years ago

  Kool everyone, i got a problem. I was playing a track on my creative and it froze so i hit the reset button. However when rebuilding it stopped around 1/8 of the way and now all my playlists, videos & photots and art is gone and i only have 96 songs on my creative (with no art work) as compared to the 3700 i'm meant to have.
  
  IT GETS WORSE.... Now my computer will charge the player and it says "docked" wen connected however it will not recongnise it is a creative player and im unable to view any of the files or add or remove anything (doesnt show up on my computer).
  
  INTERESTINGLY... my MP3 still says i have 9GB remaining (which is the same as it was b4 this happend) indicating that all the data is still there but theres some sort of a malfunction so it won't rebuild & restore all of it.
  
  Please help me....i'm an artist myself n this is KILLIN ME!!!
  
  Email: tripdon1@aol.com (feel free to contact me)
  
  much appreciated.
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• 

  HumanTorch

  2 years ago

  UPDATE!!! ... IHELP STILL NEEEDED
  
  ive even tried going through recover mode and doing the claen Up and Reboot and yet i stii have the same problem...
  
  tripdon1@aol.com
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• 

  ann

  2 years ago

  My Creative Zen Vision M is stuck in recovery mode. Nothing seems to work! I tried reloading the firmware, but the creative program does not recognize the device is docked. Clean up, rebooting, format all - none seem to work. Reset just sends it back into recovery mode. Can't get out. I've had this unit for about 8 months and it's worked fine until now....
  Does anyone know what to do?
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• 

  Tomas

  2 years ago

  Ann: I am having the same problem as you. I'm at a loss as to what to do and I have read bad things about Creative's customer support.
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• 

  HumanTorch

  2 years ago

  Jus to tell everyone i sorted my problem out, i had to put my MP3 in recovery mode and then format all, even though it deleted all my files i jsu synced my computer up n i got all of them bak now, sortin the vidoes n movies took long though but it was worth it. ALL BAK NOW :)
  
  i suggest you 2 go to the creative website and ask them, they managed to emal me within 24 hours n told me what i needed to do.
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• 

  POL

  2 years ago

  My zen vision gets only the Recovery Mode not even the computer recongnize the player. What can i do?. this problem can be fixed?. do i have to buy another?.
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• 

  BigMoh

  1 year ago

  hi, my creative zen stop working when i went to the gym, then music stopped and then the recovery screen came along, i tried reformating, cleaning up and reload firmware(ouch) and i thought it would help. so now my CPU doesnt detect the zen and my zne wont get passed the zen screen. please help!!!
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• 

  Olllie boy

  1 year ago

  I had the same problems as Jennifer. Format all in recovery mode did the trick, though you loose all your data.. I did install the latest firmware and since then it seems to work fine again.
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• 

  josie

  1 year ago

  hi everyone, i've had loads of problems with my zen - first off (this was very soon after i bought it) i tried putting photos on it but it froze and i had to wait until it ran out of battery. So i just stopped putting photos on there.
  Then a few months later i went on my computer and tried to add something but the 'add media' window would not come up. I discovered that the only way to get the 'add media' window up was to make sure that it was the very first thing i clicked when i went on my computer. Wierd huh?
  So again several months later, i went on to find that the Zen Media Explorer didn't recognise that my ZVM was plugged in - even though the ZVM and the computer both recognised it was plugged in. That problem went away by itself - although at times it does keep coming back and i find the best way is just to unplug it and leave it for a day or two.
  One day there i was just walking along, i turned on my ZVM to find it was 'rebuilding'. It got about halfway, then froze, so i just left it to run out of battery. later, i plugged it in to my computer to recharge, and yet again the software doesn't recognise it (AAAAAARGGHHH!). I unplugged it and suddenly it was showing the dreaded recovery screen. I was going to press clean up but then it said low battery. And so i went online to see if anybody else had had the same problems - and here i am.
  
  if anybody can help i would be forever greatful. i've had my ZVM for nearly a year now so i'm not sure i can send it back. pleeeeeease help!!
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• 

  josie

  1 year ago

  by the way - here is the Creative Customer Support website which is very helpful - it lists loads of problems and solutions (but my problem isn't listed!)
  
  http://193.95.171.84/SRVS/CGI-BIN/WEBCGI.EXE/,/...)
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• 

  ralph

  1 year ago

  How do I tell if cleanup scan disk is working? There are ... after Scan Disk. How long should the process take. I believe I have about 10MB of info on the 30MB model.
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• 

  Kevin

  1 year ago

  Yesterday I was busy working and wasn't paying attention, so I accidently ended up dropping my player. I looked at it after picking it up and everything worked fine, or so it seemed. All of the buttons where working, and music still played. However, I tried turning it on today and it froze on the "Zen Vision," or whatever it says, screen. I tried reloading the firmware, and after a quarter of the way, it tells me "Firmware Problem." I decided a cleanup, also, and this is where I'm really lost. It took a while to get to 1%. It's been about 5 minutes, and it is now stuck on 10,935%. It was just going up really quickly, but is 10x farther than it logically should be. I don't care if I need to format, although any other ways would be better, but I have all my music still saved elsewhere. Any help would be greatly appreciated. =\
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• 

  Jonathan Leto

  1 year ago

  Another fun way to crash your Zen Vision:M is to have no harddrive space available and then try to record some sound with the built-in speaker. It hangs on "Saving..." and says the maximum length of the recording is 00:00:00. Note: My zen had to rebuilt it's library after this trick...
  
  leto
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• 

  Nirav

  1 year ago

  Hey all I got a problem. My computer wont recognize my zen for some reason. So I pluded it into another computer same thing. Reinstalled the drivers and still no luck. Went into the recovery mode formated all, did a clean up, and reloaded the firmware. Then when I rebooted it it said firmware error and brought me back to the recovery menu. My computer still wont recognize the zen HELP.
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• 

  ladykaoz

  1 year ago

  Hi all I HAVE A BIG PROBLEM!
  Hope someone could help me cause it's killing me.
  First of all yesterday my ZEN fell but it had my brother's protection care so it wouldn't affect too much (I though, sice it wasn't the first time but it ALWAYS worked PERFECTLY!) but when it turned it on it stuck on the "ZEN" screen and after awhile it goes on recovery mode...
  I tried all: clean up, formatting, resetting, reloading the firmware but nothing happens but when I try to reload the firmware it says "Hard disk error" and I read somewhere that when your ZEN sounds like c*ap like "grgrgrgrgrgr" THE HARD DISK IS DIED! I'm scared what I should do? PLEASE SOMEONE HELP ME >___
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  ladykaoz

  1 year ago

  ^ eel free to email me shadow91@email.it
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• 

  laura

  1 year ago

  i have had my vison m 30g for about a year now and today it decided to freeze on me, so i reset it, and now whenever i get the rebuild screen it freezes in the same place everytime when it gets near the end. anybody have any ideas
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• 

  bryan

  1 year ago

  I had a problem with my first creative mp3 player I ever bought, (zen nomad 40g). Hard drive crashed. Replaced it with the vision M, but made sure to get the extended 2 year warranty through the retailer. Creative wasn't much help with the original nomad, but the retailer's policy gets me the amount I paid within two weeks. I cannot express how much a $90 investment in a warranty for 2 years is worth it. Worst case scenario, break it, get your money back, and get an upgrade. Worth the money for having the peace of mind.
  ---------------------------------------------------------------B
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• 

  JohnSmith

  1 year ago

  You can also crash the ZVM if you switch to the radio and are unable to pick up any radio signals in scan mode - at least that happens with mine. It's actually more of a freeze up. Depending on where you are and how much you love your ZVM, you might not want to try this. If you do, go somewhere where you can be sure there's no radio signals, e.g. an MRI scanner, a deep cave, a lift, the outback, etc. Again, the little reset button will sort you out.
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• 

  Vicky

  1 year ago

  HELP!! I got my Zen Vision M second hand from a friend as I lost my previous MP3. It worked perfectly when it was given to me...It played video, songs and radio. I installed all of the software but the computer wouldn't recognise the Zen, so I uninstallled everything and reinstalled it several times, to no avail =( I defragmented my computer and cleaned it up and it still wasnt being recognised by the PC - I tried my moms laptop and my laptop aswell and it still doesnt work. I thought it might be something to do with the Firmware so I kind of deleted it. I bought a new sunc adapter and the Zen charges, but wont sync to my computer AND I CANT DO ANYTHING...when I switch the Zen on it just starts up in recovery mode and won't do anything.
  
  If anyone has any suggestions on what to do, please could you share your ideas??
  
  Thank you, XxXxX
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• 

  april c diaz

  1 year ago

  same story as everyone else...my zen is stuck on recovery mode...despite resetting this badboy...it just returns back to "recovery mode" ...please help...my zen is my sole motivation for doing everything....EVERYTHING!!!
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  steve-O

  1 year ago

  Note: One of the issues may be the connector to the HDD. I kept getting the recovery screen so I tapped the player (Zen Vision -not M -not W) on the right side like a pack of cigarettes. Not hard, mind you, just a lcouple light taps. I got the Zen screen back and it showed the last thing I tried to play. Then I tried to switch to a video I have played dozens of times. It froze again and then went back to recovery mode. I tried to cleanup a few time but it never showed any progress. Couple more light taps and running smooth like water again!
  
  How I figured it out was, In my work vehicle I use a radio transmitter to here the audio on my truck speakers. but the drawback is i can "hear" the hard drive spinning in the form of feedback and whining in the radio speakers. I noticed that I didn't hear the whining when it would boot to recovery mode. So try tapping your player on one end or the other till you can hear the HD spinning....
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  steve-O

  1 year ago

  Make sure you tap a short length side, not the loang side. That means on the Vision M you're tapping either the bottom or top, not the sides. and on the Vision or Vision W you're tapping the left or right sides. I actually held mine like a pack of cigarettes with the right side up and lightly banged the Left End of the player to my left hand 2 or 3 times.
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  Michelle

  1 year ago

  Ive had mine for about a month now, i just swiched it on after having not used it for a couple of days, and the recovery mode keeps comeing up after ive rebooted it, restarted it. I tryed clean up, it says its scanning disk but its takeing so long! Does anyone no how long is this ment to take?
  Ive already formatted it before i did this, so i dont think theres any mp3 files on it.
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  Stella

  1 year ago

  My Vision M crashed when I dropped it… STupid, I know, but still. So, when I turn it on, it has some sort of disk error. I get the options like ‘reboot’, format all’ etc, but the device won’t respond to any of these. I too get the ‘Harddisk error’ on the screen, so think something inside has shot loose, not sure what. Anyone has a clue?
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  swich401

  1 year ago

  For all those getting a disk error:
  
  This may be due to the needle (read head) of the hard drive getting stuck in place on the hard drive table (Platter for those who know what I'm talking about)...
  
  Solution?
  
  You must be VERY careful with this solution as you have the potential to break the LCD screen: Face up, a.k.a LCD screen facing you, slam the player against a SOFT surface. If done right, and hopefully without causing more damage, this can dislodge the read head and get your player back up and running. This should be a last choice tho and I recommend it only to those that nothing else has worked for. Sufficient force must be used to actually give the player a very large jolt so make sure that your hand or any other object is not touching that precious LCD display. This method has helped me fix 3 different mp3 players now.
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  that nigga

  1 year ago

  i have fireware problem any help? what do i do?
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  Skrapy

  1 year ago

  So I have the same problem as everyone else. I love my zen vision m. but its getting progressivley worse. i am now stuck in recovery mode. firmware error it says. but when i try to load the firmware my cpu doesnt recognize the device so i get no where. i have been trying to do everything to make this machine run smoothly but am ending up something that is worthless. dont think that i will buy another one. but would like to get this one running at least for a few more months before i burry it!! anyone with some knowledge pease help me out.
  thanks.
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  Ashley

  1 year ago

  Hi,
  
  I've got a problem with my creative zen M and wondered if anyone can help
  
  Basically. Whenever I leave it off for a long period (ie. Overnight) i switch it on but it always rebuilds the library every time and its pissing me off. It's making the battery low and it takes at least 15 minutes to rebuild fully. I have about 3000 tracks on it.
  
  Also, I have to charge the battery through my laptop as the adaptor got lost, which is fine charging, but it won't let me sync any music on windowns player. it's always asking for me to connect a device, even though its connected.
  
  Anyone help please?
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  Mechapanda

  1 year ago

  OMG thanks soooo much. i broke my MUMS zen while tryin 2 put a video on it for her. wouldnt hav found the reset button in a million years! life saver!!!!!
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  Ashley

  1 year ago

  Hi. My Zen Vision: M frove, when I had pressed to many buttons at once. I was reading this forum, and read my posts saying to Reset my Zen. So I just finished reseting it, and it was rebuilding for about a minutes, and now it works fine. From what I can tell, I no songs, or videos, or nothing, was deleted. Ill see when I look further. But from what I can tell, Reseting works perfectly. Thanks, everyone. -Ashley-
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  Ashley

  1 year ago

  Nevermind.. All the songs that I have recently uploaded onto my Zen, are gone, all my playlists, photos, and videos are gone.. And now my computer isnt reconizing my Zen. HELP.
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  sarah

  1 year ago

  recently my vision M came into contact with water. thats all dry now, but when i start it up it opens a recovery menu, and im not sure what to select to get my vision zen up and running again please help!
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  Jordan

  1 year ago

  I had the same problem some of you guys had with the stuck in recovery mode screen with my Zen Sleek after trying to reload the firmware. My computer couldn't read it and it couldn't do anything do I contacted Creative customer support, they're in Stillwater OK, which I just happened to be visiting so I dropped it off with them, went to lunch with my family, came back about 1.5 to 2 hours later and they had a new one for me. They're really nice, helpful, and quick too.
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  Tiger

  1 year ago

  i think i actually love you for making this XD
  
  mine froze when i was just trying to put a song on, but i think i pressed two buttons at the same time or something, and maybe it just confused my zen a little bit ^o^
  
  but the reset button worked perfectly, everything is still there (i think!) and it still docks perfectly :]
  
  was a bit worried because a lot of people seem to have had trouble after resetting, but mine seems to be okay.
  
  Thankyou very much! i thought i'd lost my music forever, but i havent :)))))))
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• 

  hardik

  1 year ago

  hello,
  
  i want to hide some content in ZEN VISION M , but it is asking me about password, i cant go throug because i dont have default password can u help me plz.. reply
  
  i am in(ZEN)--> system-->player setting --> protected content hide
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• 

  Christa

  12 months ago

  My vision M wont turn on. i haven't used it for about a month and when i went to turn it on nothing happened. when i plug it in to my computer the LED blinks. my father fixed it once before. he forgot what he did and wont take the time to figure it out again. i need my music! please help!
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  Lauren

  11 months ago

  Okay so I went to bed with my Creative Zen turned off and mostly charged. I woke up the next morning went to work came home and a few hours later I went to turn on my creative zen. Except it wouldn't turn on and when it did only a black screen came up. Now it won't turn on at all. I've tried reseting it and 'clean up' but it didn't do anything. So I thought the battery died. I plugged it into my computer and the computer won't recognize it and says there is an error and can't read it. The Zen turns on when plugged in but the screen remains black. I can't get a recovery menu up or a format it. What should I do?
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  erica prendergast

  11 months ago

  i just bought my creative zen and since day one it will not work. i have tried to reset it and all i get is a blank screen. the power won't even turn off on it. i moved house recently and lost all my softwear for it so could someone please help me as i am lost without it and don't know what to do!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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  Emily

  11 months ago

  i was flicking through photos on my vision m creative zen and it froze so i poked teh rest button and now it rebuilds alittle bit then says FIRMWARE PROBLEM
  
  HELPP !!!!
  
  i dont knwo what taht means or what i have to do ..
  
  any suggestions will be much appreciated
  
  xx
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  Alf

  11 months ago

  Thanks, I almost had a heart attack when it happened. In a way you saved my life.
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  keith

  11 months ago

  my creative vision m froze while i was putting new music on it
  i reset it tock about 45 mins and it was fine then i tried to put music on it again and it froze i reset it again and now all my music and vidos are gone
  its years of work i had about 2300 songs and about 30 vidos
  when i dock it nothing happens
  what do i do
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  Emre

  10 months ago

  hey. my creative vision get the ‘Harddisk error’ on the screen when I try to reload a firmware. what should I do?
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  keith

  9 months ago

  ok i send my vision m to be repared thay replaced the HDD
  got it back a few days ago everytime i go to but music on it it freezes
  ive tried everything what can i do?
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  Ryan

  9 months ago

  what do my Creative Vision M is being picked up on the computer but is not being picked up on windows media player beucase i can't put not songs on at all :/
  Help.
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  Zonks

  8 months ago

  Mine was working fine, now it randomly hangs. If press the reset button, it stays on the ZEN start screen until the battery dies and none of the buttons respond, i can't even turn it off... :S
  
  the last time this happened i let the battery power drain and then reconnected it to another pc and it worked...this time, i can't get my pc to even recognize the device...I plug it in and it keeps telling me that the device is offline...i have tried with the recovery menu, but i can only scroll through the options for about 2 seconds, then it freezes and doesn't let me select any options...
  
  i used to love this little player, now i hate it!
  please help!
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